AT&T: consulting, system set-up and design, content migration, content administration
When AT&T decided to consolidate 8 existing regional partner relationship management systems into one large site, we stepped up to the plate. Stepping up to the plate, in this situation, looked like this: designing and configuring user groups, roles, rights, partner & user profiles, product catalog, menu, and site layout to meet business needs; writing design documentation for PRM customizations for software provider; and even creating site standards for content posting processes, naming conventions, user group requirements, and role/rights processes. With our help, AT&T was able to successfully integrated 6 legacy systems, partners, content, and processes into a single, secure software solution that supports partners nationwide. The new system supports the unification of the company and provides top-notch relationship management tools.